Online bookings
When booking online your credit card will be charged. Please read the cancellation policy before booking.
Personal belongings
Please make sure you have all your belongings at the end of the tour as it may not be possible to return to your hotel if you realise you have left something in the vehicle.
Please be ready to go from your hotel
For all tours that include hotel pick-up, please be ready to leave at least 5 minutes before your pick up time. As in any major city, traffic can be difficult and we request your help by being ready to go to avoid other guests waiting for their pick up. Some hotels are not accessible to vehicles, or in clear way areas where we can’t stop, in those cases, an alternative pick up place will be advised at a nearby hotel.
Personal Information
All the information we receive is private and confidential. In no case will it be shared with other people or companies. Please refer to our Privacy Policy.
Passenger Ages
ADULT: 16yo and above. CHILD: 0 – 15yo. Please let us know the ages of your children/infants (child car seat is compulsory).
Conditions
Oceania Tours & Safaris is not responsible for personal belongings lost, stolen or damaged during the tour.
We reserve the right to modify or cancel a tour if the conditions don’t allow it to proceed. We will offer an alternative if possible.
It is the responsibility of the passenger to ensure that we have the right information: date and time of airline, airport; date of tour with the correct code, age of passengers, etc. Please inform us of any changes as soon as they occur.
In case of bad weather, helicopter, seaplane, hot air balloon and sailing cruise can be rescheduled or that portion refunded, land content can still be provided.
Cancellation Policy
Private tours: 7 days 50% of total. 2 days 100% of total.Overnight small group: 45 days 25% of total. 30 days 50% of total. 15 days 75% of total. 2 days 100% of total.
Unique Experiences tours:
14 days prior 25% of total tour cost
7 days prior 50% of total tour cost
2 days prior 100% of total tour cost
Special cancellation policy for Great Ocean Road Ecolodge Experience
45 days prior 25% of total tour cost
30 days prior 50% of total tour cost
15 days prior 75% of total tour cost
2 days prior 100% of total tour cost
Failure to take up a tour/no show will incur a 100% cancellation fee.